Have a question about our live TV channel lineup, Electronic Program Guide (EPG) schedules, or SuperBox hardware setup? Our dedicated customer care team and hardware specialists are available 24/7 to assist cord-cutters across the United States and Canada.
SuperBox Channel List operates as the official channel catalog and streaming verification hub under the management and ownership of the SuperBox TV Box Store brand. Whether you need assistance verifying sports broadcast availability, tracking a package, or troubleshooting playback on your SuperBox S6, S7, or S8 device, we provide rapid, reliable, and human-first support.
Official Corporate and Entity Information
For direct correspondence, legal verification, or wholesale inquiries, please refer to our verified corporate registry and contact details:
| Corporate Attribute | Verified Company Details |
|---|---|
| Trading Name | SuperBox Channel List |
| Parent Organization | SuperBox TV Box Store |
| Legal Entity Name | SuperBox Media & Streaming Solutions LLC |
| Corporate Slogan | Your Entertainment Partner |
| Business Registration | State of California, United States (LLC Reg. #2016-084921) |
| Federal Tax ID (EIN) | US-EIN: 82-4910284 |
| US Corporate Headquarters | 201 E Center St, Anaheim, CA 92805, USA |
| Canadian Distribution Center | 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada |
| Customer Support Phone | +1 (604) 239-6845 / +1 (323) 285-2277 |
| Technical Support WhatsApp | +852 9674 3876 / +60 11-1175 0101 |
| Official Customer Email | customer@superboxtvboxstore.com |
| Technical Assistance Email | support@superboxchannellist.com |
| Official Websites | https://superboxchannellist.com / https://superboxtvboxstore.com |
| Official Social Channels | Facebook: @SuperBoxStoreOfficial / YouTube: @SuperBoxTVCommunity / X: @SuperBox_Live |
| Live Chat Hours | Available 24/7 directly on the website |
3# Online Customer Inquiry and Support Form
Please fill out the form below with your contact details and inquiry. Our technical support specialists will review your request and get back to you promptly:
Channel Lineup & Sports EPG Verification
Hardware Setup & Firmware Troubleshooting
Order Status & Domestic Shipping Tracking
1-Year Warranty & Return Replacement
Authorized Retailer & Wholesale Inquiry
Support Channels and Service Level Agreements (SLAs)
We believe in fast, transparent resolution times. Our customer support operates under standardized response benchmarks:
| Support Channel | Operating Schedule | Typical Response Time | Best For |
|---|---|---|---|
| Live Chat (Website) | 24 Hours / 7 Days a Week | Under 2 Minutes (Instant) | Urgent channel search, quick setup questions |
| Customer Support Email | Monday – Saturday: 8 AM – 7 PM PT | Within 1 – 2 Business Hours | Order tracking, account verification, billing |
| Technical Support WhatsApp | Monday – Saturday: 8 AM – 7 PM PT | Within 30 Minutes | Remote firmware troubleshooting, Wi-Fi 6 tuning |
| Direct Phone Line | Monday – Saturday: 8 AM – 7 PM PT | Direct Live Agent | Pre-sale consultation, bulk ordering |
North American Fulfillment and Warehousing Network
All authentic SuperBox devices and accessory packages ordered through our parent portal are dispatched directly from our certified domestic distribution centers:
*superbox_west: 201 E Center St, Anaheim, CA 92805 & City of Industry, CA. Dispatches to California, Nevada, Arizona, Washington, Oregon, and Western states (2-3 business days). *superbox_east: Howell, NJ 07731. Dispatches to New York, New Jersey, Florida, Texas, Illinois, and Eastern/Midwestern states (2-4 business days). *superbox_canada: 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada. Dispatches across Ontario, Quebec, British Columbia, Alberta, and all Canadian territories via UPS Express (3-5 business days, 100% DDP Duty-Prepaid).
Frequently Asked Questions Regarding Customer Support
How can I verify if a specific sports channel or regional network is active?
You can search directly on our SuperBox Channel List database, start a Live Chat session, or message our WhatsApp_team. Our database is updated daily with live feed telemetry.
What information should I include for technical warranty claims?
When submitting a warranty request, please include your original Order Number, the SuperBox model (e.g., S7 Max, S8 Ultra), the MAC address located on the bottom of the device, and a brief description of the issue.
Do I have to pay import duties or customs fees when ordering to Canada?
No. All orders to Canada are shipped under the Delivered Duty Paid (DDP) model. SuperBox TV Box Store pre-pays all import taxes and customs clearance fees.